CarKarma Support

Q: What is CarKarma?

A: CarKarma is a mobile application for tracking car expenses, maintenance, fuel costs, and service reminders. It helps you keep your vehicle history organized and accessible.

Q: Is CarKarma free?

A: CarKarma offers both free and premium versions. The free version includes basic expense tracking, while the premium version unlocks advanced features like cloud sync, unlimited cars, and detailed analytics.

Q: What platforms does CarKarma support?

A: CarKarma is available for iOS devices (iPhone and iPad).

Q: How do I create an account?

A: You can sign in using Google or Sign in with Apple. Your data is automatically synced to the cloud if you're a premium user.

Q: Can I use CarKarma without an account?

A: Yes, you can use CarKarma locally without signing in, but your data won't be backed up to the cloud.

Q: How do I export my data?

A: You can export your expense history to PDF from the History screen. Tap the export button and choose your preferred format.

Q: Is my data safe?

A: Yes! We take data security seriously. All data is encrypted and stored securely. Read our Privacy Policy for more details.

Q: What features are included in Premium?

A: Premium includes:

• Unlimited cars
• Cloud synchronization across devices
• Advanced analytics and charts
• Priority support
• Ad-free experience

Q: How much does Premium cost?

A: Premium is available as a monthly or annual subscription. Pricing is displayed in the app and varies by region.

Q: How do I cancel my subscription?

A: You can cancel your subscription at any time through your Apple ID settings:

1. Open Settings on your iPhone
2. Tap your name at the top
3. Tap Subscriptions
4. Select CarKarma
5. Tap Cancel Subscription

Q: Will I lose my data if I cancel Premium?

A: No, your data remains safe. However, cloud sync will stop, and you'll be limited to the free version features.

Q: The app is not syncing my data

A: Try these steps:

1. Check your internet connection
2. Make sure you're signed in
3. Verify you have an active Premium subscription
4. Force close and restart the app
5. If the issue persists, contact support

Q: I can't see my expenses

A: Ensure you've selected the correct car from the car list. Each car has its own expense history.

Q: Reminders are not working

A: Check that:

1. Notifications are enabled in iOS Settings > CarKarma > Notifications
2. You've set up reminders for your car
3. The reminder date hasn't passed

Q: The app crashes on startup

A: Try these steps:

1. Restart your device
2. Update to the latest version of CarKarma
3. If the problem continues, delete and reinstall the app (your cloud data will be safe if you're signed in)

Q: How do I add a new car?

A: Tap the "+" button on the main screen and fill in your car's details.

Q: Can I track multiple cars?

A: Yes! Free users can track up to 3 cars. Premium users have unlimited cars.

Q: How do I set up service reminders?

A: Go to your car's details, tap "Reminders," and add a new reminder with the service type and due date or mileage.